Staff performance assessment
Transportation & logistics company, which handles daily delivery of food to shops of one of the biggest Russian retailers, asked us to assess man-hour efficiency of its staff.
We used the time and motion study (TMS) as an assessment tool. TMS recorded all operations performed by employees during their working hours. Data received via TMS were recorded in the workday sheet of each employee.
As a result, we defined actual work time expenditures of each employee, which formed the basis for our opinion concerning staff optimization and performance rates for each category of job titles as well as recommendations on changes in the existing business processes.